Privacy Policy – ESE Luxury Spa Suites

Website: eseluxuryspasuites.com
Last update: April 2026

1. Data Controller

The Data Controller is ESE Luxury Spa Suites, located in Rome, Italy (near Termini Station).
For any privacy-related requests, you can contact us at:
Email: info@eseluxuryspasuites.com

2. Types of Data Collected

We may collect and process the following personal data:

Identification data: name, surname
Contact data: email address, phone number
Booking details: dates of stay, preferences, special requests
Payment data: billing information (processed via secure third-party providers)
Technical data: IP address, browser type, device information
Usage data: pages visited, time spent on the website

3. Purpose of Data Processing

Personal data is collected and processed for the following purposes:

To manage reservations and bookings
To provide customer support and respond to inquiries
To process payments securely
To send booking confirmations and service communications
To improve website functionality and user experience
To comply with legal obligations
(If applicable) To send promotional communications, only with user consent

4. Legal Basis for Processing

We process your personal data based on:

Performance of a contract (booking and stay)
Compliance with legal obligations
Legitimate interests (website security, service improvement)
Consent (for marketing communications)

5. Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes outlined above, including legal, accounting, or reporting requirements.

6. Data Sharing and Disclosure

Your data may be shared with:

Payment service providers
IT and hosting service providers
Booking platforms (if applicable)
Legal authorities when required by law

We do not sell or rent your personal data to third parties.

7. Data Security

We adopt appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

8. User Rights (GDPR)

In accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), users have the right to:

Access their personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with a supervisory authority

Requests can be sent to: info@eseluxuryspasuites.com

9. Cookies Policy

Our website uses cookies to enhance user experience and analyze traffic.

Types of cookies used:

Essential cookies: necessary for website functionality
Analytics cookies: to understand user behavior (e.g., Google Analytics)
Marketing cookies: used only with consent

Users can manage cookie preferences through their browser settings.

10. Third-Party Services

We may use third-party services (e.g., booking engines, analytics tools) that process data on our behalf. These providers comply with applicable data protection regulations.

11. International Data Transfers

If data is transferred outside the European Economic Area (EEA), appropriate safeguards will be applied in accordance with GDPR.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be published on this page with an updated revision date.

13. Contact

For any questions or requests regarding this Privacy Policy, please contact:
ESE Luxury Spa Suites
Email: info@eseluxuryspasuites.com